SERVICE
ELITE
We're proud of the fact that our customers come back to us time and time again. After all, there is no point attracting new business if your not looking after those you already work with.
About Us
Commercial Cold Room, Freezer & Chiller Repairs
Service Elite are a specialist company concentrating on repairs to cold room and refrigerated display cabinet fabric and related electrical functions. Using our extensive knowledge of the industry, we are able to source and supply a vast range of common (and not-so-common) components for most popular commercial refrigeration units and cold rooms.
We fully understand the end users need to display their merchandise in well presented and maintained equipment, whilst ensuring bulk storage facilities perform at their optimum capacity, keeping the food chain running smoothly and minimising asset down time. Service Elite are driven to meet these exact needs.
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We aim to serve as a competent and reliable partner to your business. Our staff will always welcome you with friendly and attentive service. Our service department offers comprehensive support for all call out issues from damaged bump rails or broken glass to torn strip curtains and door faults. We also offer electrical repairs associated to cold room and cabinet failure.
Customer Care
All service calls we receive are recorded, tracked and updated by our service management database, which is relayed electronically to our engineers.
We have invested in a work pad email system enabling engineers to complete worksheets on site which are relayed back to the service desk with detailed information on the call attended. This provides our customers with a live update of our visit, keeping the information flow a priority.
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On attendance we will endeavour to make the equipment safe and fit for use. We aim to complete repairs on the first visit and to facilitate this our engineers carry a large amount of stock with them at all times.
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However, there are occasions when parts will need to be sourced or fabricated, the time scale of this depends on the make and model of the failing part. During this process, we will provide regular progress reports to keep you updated with the situation.
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We strive to provide the highest quality of customer service, delivered with professionalism, warmth, friendliness, individual pride and company spirit.